Issoria conducted a thorough diagnostic of the current organization, then worked closely with the company's leadership to define the critical design criteria and high level design options of the new change management office.
Duplication of activities and non-value added activities were removed with the creation of a centre of excellence located in different countries, each of which would service the region.
Decision-making was streamlined so internal customers and business leaders had clear visibility of costs of service and response times.
A central unit was created to enable project evaluation, prioritisation, and integrated change planning.
Eliminated duplication of change management efforts across different regional business units.
Improved customer satisfaction with change management services by 54%.
Reduced head count by 28% through consolidation of services across regions.
Delivered savings of $18 million on consulting spend over the following 3 years.
Improved transformation program objective achievement levels by 50% in the following 3 years