Our client was a global leader in the food and beverage industry, serving 200 countries and territories around the world and earning $68B in net annual revenue.
Historically an industry leader, the company had seen its performance lag against competitors and was not achieving the desired results from strategic transformation initiatives. This was particularly true for transformation programs that included major technology implementations.
Change management was being applied across projects and programs in a piece meal way, with regions and projects buying different change management consulting services, and utilizing a multitude of different methodologies, tools and approaches.
Costs for change management consultancy services were significantly higher than comparative company benchmarks.
The CIO wanted to completely restructure how change management was provided across 20 countries, to reduce costs, standardize approach, strengthen accountability, and improve responsiveness to internal business customers, all within a 4 month period.