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bpo-ssc-issoria-change.jpg

BPO & SSC Change Management


 

A more efficient model

 

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BPO & SSC Change Management


 

A more efficient model

 

Business Process Outsourcing & Shared Service Center Transition

Build an efficient platform for growth.  Reduce cost and improve service levels. 

Issoria ensures successful transition to new organisational structures and new ways of working.  We facilitate the introduction of new organisations and enable more standardised and efficient processes and systems.  We minimise the impact of BPO & SSC transition on business as usual.   We do this by focussing on three key areas.  First the introduction of the new interaction model between business, service provider and any impacted first parties (e.g. customers or suppliers).  Next we build and implement a maturity model to mitigate against risk and accelerate the return on investment.  Finally we help you transform retained functions by aligning and improving their ability to work effectively with shared services.  We ensure you retain the right talent and enable them to deliver higher value activities.  

BPO & SSC Transformation


BPO & SSC Transformation


 

Find out more about our BPO and SSC expertise

Learn how we helped our international airline client maximise automation and reduce operating company headcount by 90% while achieving compliance and streamlining payments.